Privacy Policy
Effective Date: May 8, 2026

Forward Inertia (“FWD,” “we,” “our,” or “us”) operates the FWD Connector Shopify application (“FWD Connector” or the “App”). This Privacy Policy describes how we collect, use, and protect information when merchants install or use the App.

Information We Collect
When you install or use the FWD Connector app, we may access and process certain information from your Shopify store, including:

* Store information (store name, domain, contact information)
* Product and catalog information
* Inventory data
* Order information
* Fulfillment and shipment information
* Location data
* Draft order information
* App usage and diagnostic information

We only access information necessary to provide and operate the App’s functionality.

How We Use Information
We use collected information to:

* Synchronize approved catalog, inventory, and order workflows
* Connect merchant stores with FWD-connected marketplaces and sales channels
* Process and manage order routing and fulfillment workflows
* Maintain and improve App performance and reliability
* Provide customer support and operational assistance
* Monitor and prevent unauthorized or fraudulent activity

Data Sharing
We do not sell merchant or customer data.

We may share data only as necessary to:

* Operate the App and related integrations
* Support approved marketplace and sales channel workflows
* Comply with applicable laws or legal obligations
* Protect the security and integrity of our platform

Data Storage and Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention
We retain information only for as long as necessary to provide the App’s services, comply with legal obligations, resolve disputes, and enforce agreements.

Merchant Responsibilities
Merchants are responsible for ensuring they have the necessary rights and permissions to share any data processed through the App.

Third-Party Services
The App may interact with third-party platforms, marketplaces, hosting providers, and integration partners. Use of those services may also be subject to their respective privacy policies and terms.

Your Rights
Depending on your jurisdiction, you may have rights regarding access, correction, deletion, or restriction of certain information. To make a request, contact us using the information below.

Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted within the App or on our website with a revised effective date.

Contact Information
Forward Inertia
1309 Coffeen Ave STE 1200
Sheridan, WY 82801
Email: [email protected]
Website: https://forwardinertia.com